As long as two years have not passed since receiving the goods and it is due to a proven manufacturing fault , the goods are under guarantee.
How can I resolve a problem with my purchase?
If you purchased the goods in our on-line shop, please email online@avarcacastell.com and our customer service team will inform you of the steps to follow. If you made the purchase in one of our shops, you must take the goods to the shop and they will resolve the problem.